Clik here to view.
Gen Y Brands Gain, Financial Brands Lose
Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...
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Report: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
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Toyota, Buick, and Lexus Lead Auto Dealers in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Toyota, Buick, and Lexus all...
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CX in the C-Suite: Webinar With Mercedes-Benz CEO
As part of Customer Experience Day, I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Cannon was energetic and informative in...
View ArticleClik here to view.
Lexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
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Off Topic: Sheraton, Mercedes & GM Customers Will Watch The Super Bowl
Tomorrow is Super Bowl Sunday. While my Patriots aren’t playing, I’m still planning to watch the game, as will many, many more people. I tapped onto our research of 10,000 U.S. consumers to look at the...
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Toyota and Mercedes-Benz Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Toyota and Mercedes-Benz...
View ArticleLexus and Kia Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. Lexus and Kia deliver the...
View ArticleLexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleOff Topic: Sheraton, Mercedes & GM Customers Will Watch The Super Bowl
Tomorrow is Super Bowl Sunday. While my Patriots aren’t playing, I’m still planning to watch the game, as will many, many more people. I tapped onto our research of 10,000 U.S. consumers to look at the...
View ArticleToyota and Mercedes-Benz Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Toyota and Mercedes-Benz...
View ArticleGen Y Brands Gain, Financial Brands Lose
Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleToyota, Buick, and Lexus Lead Auto Dealers in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Toyota, Buick, and Lexus all...
View ArticleCX in the C-Suite: Webinar With Mercedes-Benz CEO
As part of Customer Experience Day, I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Cannon was energetic and informative in...
View ArticleLexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleOff Topic: Sheraton, Mercedes & GM Customers Will Watch The Super Bowl
Tomorrow is Super Bowl Sunday. While my Patriots aren’t playing, I’m still planning to watch the game, as will many, many more people. I tapped onto our research of 10,000 U.S. consumers to look at the...
View ArticleToyota and Mercedes-Benz Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Toyota and Mercedes-Benz...
View ArticleGen Y Brands Gain, Financial Brands Lose
Interbrand just published its annual ranking of the 100 best global brands. Here are the top 10 brands on the list: Coca Cola IBM Microsoft GE Nokia Totota Intel McDonald’s Disney Google Here’s some of...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
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